Each piece of jewelry I create is unique and hand crafted. My goal is your complete satisfaction. If you have questions or concerns about your jewelry after purchase please contact me right away. I will accept returns, for any reason, up to 14 days after delivery for a 25% restocking fee.
All jewelry is guaranteed to be free from defects in craftsmanship and materials on delivery. Should the jewelry fail and examination reveals it was due to negligence on my part, I will repair or replace the item at no additional cost, if notified within 7 days. You must contact me via e-mail ( casto (at) castocreations (dot) com ) before you return any item.
If you purchased an item as a gift, I am happy to try to resize an item as needed or as the piece allows (you will be responsible for all additional neceessary shipping costs) after purchase. Please try to plan ahead and find out the size needed for a gift so I can adjust it before I send it out.
Pieces that are broken due to mistreatment cannot be returned or exchanged. I am happy to fix an item that breaks, within reason and ability, for a repair fee. Custom orders cannot be returned or exchanged; however, I truly want you to be happy with your purchase and will work with you to the best of my ability to make sure your item is as you desire.
Sterling silver tarnishes. It's no one's fault. It's the nature of the metal. A simple polishing cloth will keep your sterling bright and shiny. Do not use chemicals when cleaning jewelry that includes pearls or other sensitive gemstones.
When wearing jewelry that utilizes lampworks glass beads please use caution and treat the pieces with care. Lampworks glass is not for children! Each bead is handmade by an artisan. I choose the best Lampworks artists I can find to bring you high quality beads, but they are glass and they are breakable. I cannot replace or repair a Lampworks piece if a bead is broken from wear simply due to the unique nature of each glass bead.
Colors are difficult to represent online as each person's screen may show colors differently. I try to describe the colors of each piece to the best of my ability. If you are concerned about a color matching something specific, please contact me or send me a photo of what you're trying to match. I'll try to work with you to make sure you see the appropriately represented color as best I can.
Your purchase will come carefully packaged - ready to give as a gift or keep for yourself. My boxes contain tarnish resistant cotton - feel free to keep your sterling and silver jewelry in the box when not worn to keep it from tarnishing.